Question 1

What material are your products made of?

Accepted Answer

We use food-grade silicone, industrial-grade silicone and FVMQ fluorosilicone rubber. All raw materials are from international brands like Dow Corning, Shin-Etsu, and Wacker, certified by FDA, RoHS, REACH.

Question 2

Do you support custom mold making?

Accepted Answer

Yes. We provide OEM/ODM services, accepting custom drawings and samples. From mold design, sampling to mass production, one-stop service. Mold making typically takes 7-15 days, sampling 3-5 days.

Question 3

What is the minimum order quantity (MOQ)?

Accepted Answer

Stock products have no MOQ limit, supporting small batch purchases. Custom products generally have an MOQ of 500-1000 pieces, depending on product complexity.

Question 4

What is the lead time for stock products?

Accepted Answer

Stock products are generally shipped within 3-5 working days. Large orders depend on inventory, typically 7-10 days.

Question 5

What is the lead time for custom products?

Accepted Answer

Custom products typically take 20-30 days from drawing confirmation to delivery, including mold making 7-15 days, sampling confirmation 3-5 days, and mass production 10-15 days.

Question 6

What certifications do your products have?

Accepted Answer

Our products are certified by FDA, RoHS, REACH, SGS, EN71 and other international standards. We can provide corresponding test reports based on target markets.

Question 7

How do you ensure product quality?

Accepted Answer

We implement full-process quality control: incoming material inspection, in-process patrol inspection, and full outgoing inspection. Equipped with hardness, temperature resistance, and tear resistance testing equipment. Test reports available for every batch.

Question 8

Can I get samples before placing a bulk order?

Accepted Answer

Yes. Samples of stock items can be arranged directly. For custom products, samples are ready in 3-5 days after your drawings or reference samples are confirmed. Please contact our sales team for sample cost and shipping details.

Question 9

Do you offer private labeling and custom packaging?

Accepted Answer

Yes. We provide private labeling, custom product colors and gift box packaging sets — ideal for wholesalers, retail brands and cross-border e-commerce buyers building their own product lines.

Question 10

Do you have in-stock items ready to ship?

Accepted Answer

Yes. We keep 1,000+ stock SKUs covering 10,000+ product specifications. Stock orders generally ship within 3-5 working days — suitable for buyers who need fast replenishment.

Question 11

How is the mold/tooling cost calculated for custom products?

Accepted Answer

Tooling cost depends on product size, structural complexity and number of mold cavities. Send us your drawings or a reference sample, and we will provide a detailed mold quotation within 24 hours.

Question 12

Can we visit your factory or arrange a factory audit?

Accepted Answer

You are welcome. Our 5,000 sqm production base is located in Xiegang Town, Dongguan. We welcome on-site customer visits and third-party factory audits — please contact our sales team in advance to schedule.

Question 13

Which markets do you export to?

Accepted Answer

We hold independent import/export rights and ship directly worldwide, serving long-term customers in Southeast Asia, Africa and other overseas markets, with full experience in international logistics and export documentation.

Question 14

What shipping methods do you support?

Accepted Answer

We support international express (DHL, FedEx, UPS), air freight, sea freight, and trade terms such as FOB, EXW. We can choose the optimal logistics solution based on customer needs.

Question 15

What if there are quality issues with the products?

Accepted Answer

If quality issues are caused by us, we bear the cost of returns/exchanges and related shipping. Please report within 7 working days of receipt, and we will handle it promptly.

FAQ

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Orders & Lead Time

Quality & Certification

Procurement & Cooperation

Shipping & After-Sales