Return Policy
Protecting customer rights with comprehensive after-sales service
Quality Guarantee
100% QC before shipment
Return Guarantee
Free return for quality issues
Response Time
Response within 24 hours
Return Conditions
For quality issues caused by us (dimension deviation, material mismatch, functional defects, etc.), we bear return/exchange and shipping costs
Please report quality issues within 7 working days of receipt; delays may affect processing time
Custom products produced after customer drawing confirmation are not returnable for non-quality issues
Returns/exchanges require product photos, videos and relevant test reports as evidence
Processing Steps
- 1Customer reports issue with evidence (photos, videos)
- 2We respond within 24 hours to confirm the cause
- 3Negotiate solution (reshipment, return/exchange, discount, etc.)
- 4Execute solution and follow up until customer satisfaction
Have after-sales questions?
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